「嫌貨才是買貨人！」4方法，讓「網軍」心甘情願幫你留下好評價 上網訂飯店或餐廳時，業者總會鼓勵消費者回饋心得、
社群時代，行銷策略要跟著改變！公司這樣做，才能讓消費者甘心掏錢 還記得上次和親友聚餐時，地點是怎麼決定的嗎？是
辭典|狩野模型 品質與滿意度並非全然線性關係。日本品管大師狩野紀昭以顧客感受到的滿意度和產品功能為兩軸，區分為
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Founded by The Hong Kong Polytechnic University and American learning experts in 2001
Independent from university in 2009. Set-up branch at Chengdu and partnership learning center at Shenzhen, Guangzhou, Beijing, Shenyang, Hangzhou
Offering Certified/Authorized Management Program from subject-matter experts